In order to increase the quality of services offered, strengthen our position on the language service solutions market, and improve the environment and information security measures, Skrivanek Baltic has implemented a number of management systems. We are proud that Skrivanek Group was the first language service provider in Central and Eastern Europe that fully met the requirements of the ISO 9001 quality management system, and received a certificate from TÜV Suddeutschland Holding in 2002.
Our company is also the holder of EN 17100:2015 professional certification specific for the translation industry, which specifies the requirements for the process of translation and all related aspects, including demonstrating quality and traceability.
As an environmentally friendly company, we have introduced an environmental management system in accordance with EN ISO 14001.
We are fully aware of the risks posed by all our activities during our work with information. For this reason we also decided to implement an information security management system according to the EN ISO/IEC 27001 standard in order to protect information against destruction, theft or misuse.
We wish to establish credibility and the ability to effectively protect information about property belonging to us and our business partners, employees, the public and state administration and the general public in compliance with the legislation and our security regulations.
In the autumn of 2021, Skrivanek Baltic also obtained the ISO 18587 certificate, which confirms that the company has implemented all the necessary procedures for ensuring the high-quality post-processing of machine-translated texts. The international standard for post-processing editing, or post-processing of machine-translated texts by a translator, is still relatively new.
EN ISO 9001
The implementation of the EN ISO 9001:2015 quality management system proves that our company has implemented the necessary processes for our services to meet client demands as well as legislative requirements.
EN ISO 14001
The EN ISO 14001:2015 certificate confirms our company’s concern for the environment, including the use of environmentally-friendly technologies and materials for our business, sorting of waste, and only printing documents when really necessary.
EN 17100
At Skrivanek we work in accordance with the EN 17100:2015 translation process management standard. This means that our company complies with the stipulated requirements in terms of the selection of specialists, communication, project management, work procedures, use of technologies, and other industry-specifics.
ISO/IEC 27001
The implemented ISO/IEC 27001:2013 information security management system guarantees that our company has implemented information protection measures. It also provides the necessary control to ensure the security and confidentiality of the data that partners entrust us with.
ISO 18587
This standard is intended for language service companies to improve the quality of the post-editing process in a measurable and continuous manner. The ISO 18587 audit mainly covers the post-editing processes and workflow where the project manager and editor work together to complete the project.
Frequently Asked Questions
What type of services do you provide?
We provide great variety of language solutions – translation and interpreting services, localisation services, text adaptation, copywriting, DTP and language training. Interpreting is provided at conferences and business meetings, as well as during court proceedings. Translating includes specialised and general translations across a variety of industries.
How can you guarantee reliable translations?
We are certified according to ISO 9001, EN 17100, EN ISO 14001, EN ISO 18585 and ISO 27001. We are committed to confidentiality, take responsibility for everything we do, and are always on time! EN 17100 specifies requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. For our clients’ peace of mind we have signed a professional liability agreement with the international insurance company Colonnade Insurance S.A. We also provide translations with notary certification or certify them ourselves.
Is the translation done by the same person I am communicating with?
No, all translation orders are accepted and overseen by project managers, who form an effective link between clients and suppliers. Skrivanek Baltic translators and interpreters can provide services in more than 110 languages.
INFORMATION SECURITY POLICY
QUALITY AND ENVIRONMENT MANAGEMENT POLICY
MORE THAN 25 YEARS ON THE MARKET!
We have vast experience in translating texts on various subjects.
RELIABILITY, SPEED AND QUALITY OF SERVICES
The employees of Skrivanek are helpful, accommodating, and have an understanding approach to the specifics of our pharmaceutical translation tasks and translations from various language combinations. Orders are executed to a high standard in accordance with the highest professional and ethical competence and according to deadlines set.
We recommend Skrivanek Baltic as a reliable partner for any large scale projects requiring professional language services.
The employees of Skrivanek are helpful and have an understanding approach to the specifics of our translation tasks from Baltic languages. Adidas Baltic recommends other companies to use the services provided by this company.